Frequently Asked Questions
Common questions, answered plainly. If yours is not here, call +91-8466847272 — we answer 24 hours.
Booking
How do I book a cab?
Use the search box on our homepage, call +91-8466847272, or message us on WhatsApp. For group, wedding and multi-day trips, calling is faster than a form.
Is my booking confirmed as soon as I submit the form?
No. A booking is confirmed only when we send you the driver and vehicle details. Until then it is an enquiry. We usually call back within five minutes.
How much advance do I pay?
₹500 to confirm the booking. It is adjusted against your final fare, so it is not an extra charge. For outstation and multi-day trips a larger advance may be agreed at booking.
How far in advance should I book?
An hour for a city ride. A day for airport transfers. Two to three days for outstation trips, weekends and festival dates. Three to four weeks for wedding season and large group bookings.
Do you operate at night?
Yes, 24 hours, including 3 AM airport runs. Night charges apply between 10 PM and 6 AM and are included in your quote.
Fares and Payment
How are fares calculated?
It depends on the trip type. Local rides use hourly packages, one-way drops have a fixed fare, outstation uses a per-kilometre rate against a daily minimum plus driver allowance, and airport transfers use fixed distance slabs. You see the full amount before confirming.
What is included in the fare?
Car, driver and fuel. Toll, parking and state permits are charged at actual cost and shown separately on your bill.
Do fares change after booking?
No. The quoted amount is what you pay. If you change the trip substantially — a longer route, an extra day — we tell you the revised fare before proceeding, not afterwards.
How can I pay?
Cash, UPI, payment link, NEFT, net banking, or debit and credit card. The balance is payable at the end of the trip.
Do you give GST invoices?
Yes, on request. Corporate accounts get consolidated monthly invoices with trip-level detail.
Is a one-way drop cheaper than a round trip?
Only if you genuinely are not returning. If you are back within 24 hours, a round trip usually costs less than two separate one-way bookings. See one way taxi in Pune.
Cancellation and Refunds
Can I cancel for free?
Yes, if you cancel more than 5 hours before pickup. The full ₹500 advance is refunded.
What if I cancel within 5 hours?
The ₹500 advance is forfeited. Nothing beyond that is charged — no percentage of the fare and no separate cancellation fee. See our cancellation policy.
How long does a refund take?
One to two working days to your original payment method. See our refund policy.
Can I change my booking instead of cancelling?
Yes, and it is usually better. Time, date and pickup address changes are normally free, subject to availability.
What if you cancel on me?
We call you as soon as we know and try to send a replacement vehicle. If we cannot, your full advance is refunded regardless of timing.
Cars
Which car should I book?
Four passengers with light luggage — a sedan. Five or six, or heavy bags — an SUV. Long outstation trips or elderly passengers — an Innova Crysta. Seven or more — a tempo traveller. See the full fleet.
Do you offer self-drive cars?
No. Every booking comes with a driver, which means no security deposit, no documents to submit and no fuel policy to manage.
Can I book a specific car model?
We book by category, so you get the model you booked or an equivalent. If a specific vehicle matters — a particular car for a wedding, for instance — tell us at booking and we will agree it in writing.
Do you have luxury cars?
Yes. Mercedes-Benz, BMW, Jaguar, Toyota Fortuner, Camry and Kia Carnival Limousine, all with chauffeur. Rates are published on our luxury car rental page.
Do you have tempo travellers?
Yes, 13, 17 and 20 seaters, plus the Force Urbania and Tata Winger. See tempo traveller on rent in Pune.
Airport Transfers
Do you track flights?
Yes, on every arrival pickup. Share your flight number and the driver adjusts to the actual landing time. A delay does not cost you the booking.
How much free waiting time do I get?
Forty-five minutes after landing, extended for international arrivals on request.
Which airports do you cover?
Pune International Airport, Mumbai T1 and T2, and Navi Mumbai International Airport. See airport taxi service.
Can you do Pune to Mumbai Airport?
Yes, at a fixed fare. Allow extra buffer for the Mumbai city stretch — the expressway is fast but the last leg is not. See Pune to Mumbai Airport.
Outstation Trips
How is an outstation fare calculated?
The per-kilometre rate applied to your route distance, subject to a daily minimum kilometre count, plus a driver allowance per day. Toll and permits are added at actual cost. See outstation cab booking in Pune.
Do I pay for the driver's return journey?
No. On a round trip that distance is already covered by the daily minimum kilometres.
Can I book for several days?
Yes. The same car and driver stay with you throughout, and driver allowance is included in the quoted fare.
Do you run pilgrimage tours?
Yes — the 3 Jyotirlinga tour over three days, the Panch Jyotirlinga circuit over five, Ashtavinayak, Shirdi and custom routes.
Do you book hotels?
No. We handle transport, and you book hotels to your own preference and budget. We plan the driving around whatever you book.
Drivers
Will I know who is driving?
Yes. You get the driver's name, mobile number and vehicle details by SMS before pickup.
Are drivers verified?
Yes. All hold valid commercial licences and badges and are background verified.
What if the driver asks for extra money?
He should not. The fare is agreed before the trip and does not change on the road. If this happens, call us during the trip, not after.
Other
Can I travel with a pet?
Yes. Tell us at booking and we send a driver who has agreed to the trip beforehand. There is no extra pet charge. See pet friendly taxi in Pune.
What if I leave something in the car?
Call us immediately and we will contact the driver. Please check the vehicle before you leave it — we do our best but cannot guarantee recovery.
Do you handle corporate accounts?
Yes, with monthly consolidated billing, GST invoices, fixed drivers and a named contact. See corporate taxi service.
Which areas do you cover?
Pune and Mumbai as bases, with outstation trips across Maharashtra and into Goa, Karnataka and Gujarat. See all routes.
Someone called asking for an OTP in your name. Was that you?
No. We never ask for OTPs, card numbers or UPI PINs. Call +91-8466847272 to verify anything that seems off.
Still Have a Question?
Call +91-8466847272 or email booking@kadcabs.com. We answer 24 hours.