Cancellation Policy
Plans change. This page explains exactly what happens when they do, so there is nothing to argue about later.
The Short Version
- More than 5 hours before pickup — cancel free of charge, full refund
- Within 5 hours of pickup — the ₹500 advance is forfeited
- Refunds reach you in 1 to 2 working days
How to Cancel
Call +91-8466847272 or message us on WhatsApp with your booking reference. We confirm the cancellation on the same call, and you get a message confirming it.
Please do not cancel by telling the driver alone. Tell us, so the booking is closed properly in our system and the refund starts.
Cancelling More Than 5 Hours Before Pickup
There is no charge. The full ₹500 advance is refunded to your original payment method within 1 to 2 working days.
This covers most changes of plan — a meeting moved, a flight rescheduled the day before, a trip called off.
Cancelling Within 5 Hours of Pickup
The ₹500 advance is not refunded.
The reason is straightforward: by that point the car has been allocated to you, the driver has been assigned, and both have turned down other bookings for that slot. At five hours' notice we usually cannot fill it again.
Nothing beyond the ₹500 advance is charged. There is no percentage of the fare and no additional cancellation fee.
If We Cancel
Occasionally a booking fails at our end — a breakdown, a driver emergency, a vehicle that does not clear its pre-trip check. When that happens:
- We call you as soon as we know, not at the pickup time
- We try to send a replacement vehicle first
- If we cannot, your full advance is refunded, regardless of how close to pickup it is
- There is no charge to you of any kind
No-Show
If the driver reaches your pickup point on time and you are not there, he waits and calls you. If we cannot reach you, the booking is treated as cancelled and the advance is not refunded.
If you are running late, call the driver. A delay is not a problem as long as we know about it.
Changes Instead of Cancellation
If your plan has shifted rather than been called off, ask us to change the booking instead of cancelling it. Time changes, date changes and pickup address changes are usually free, subject to vehicle availability.
This is almost always better than cancelling and rebooking, especially inside the 5-hour window.
Multi-Day and Group Bookings
For multi-day outstation trips, tempo traveller group bookings and wedding or event arrangements, terms are agreed in writing at booking, because a five-vehicle wedding booking cancelled the day before is a different situation from a single airport drop.
Those terms are given to you before you pay, and they take precedence over this page.
Refunds
Refunds are processed within 1 to 2 working days to your original payment method. See our refund policy for details.
Questions
Call +91-8466847272. If you think a charge is wrong, tell us — we would rather sort it out on a call than have you find out at the end of a trip.
Frequently Asked Questions
Can I cancel my booking for free?
Yes, if you cancel more than 5 hours before your pickup time. The full ₹500 advance is refunded.
What happens if I cancel within 5 hours of pickup?
The ₹500 advance is forfeited. Nothing beyond that is charged — there is no percentage of the fare and no separate cancellation fee.
How do I cancel a booking?
Call +91-8466847272 or message us on WhatsApp with your booking reference. Do not cancel by telling the driver alone; tell us so the booking is closed properly.
How long does a refund take?
One to two working days, to your original payment method.
What if Kad Cabs cancels the booking?
We call you as soon as we know and try to send a replacement vehicle. If we cannot, your full advance is refunded regardless of timing, with no charge to you.
Can I change my booking instead of cancelling?
Yes, and it is usually the better option. Time, date and pickup address changes are normally free, subject to vehicle availability.
What happens if I miss the pickup?
The driver waits and calls you. If we cannot reach you, it is treated as a cancellation and the advance is not refunded. If you are simply running late, call the driver — that is not a problem.
Do the same rules apply to group and wedding bookings?
No. Multi-day, group and event bookings have terms agreed in writing at the time of booking, and those take precedence.