Terms & Conditions

This page explains what information we collect when you book a cab with us, what we do with it, and what you can ask us to do about it.

Last updated: [PUBLISH KI DATE BHARO]

What We Collect

When you book

Your name and mobile number
Your email address, if you give it
Pickup and drop addresses
Travel dates and times
Passenger count and vehicle preference
Any special requirement you tell us — a pet travelling, a wheelchair, a flight number
GST details, if you ask for a GST invoice

When you use this website

The routes and fares you search for
Basic technical information your browser sends — device type, browser, approximate location by IP
Which pages you visit and how you arrived at the site

We keep a log of fare searches so we know which routes people are looking for and can price them properly. These logs are not linked to you unless you also make a booking.

When you contact us

If you call, message us on WhatsApp or send an email, we keep that conversation so we can follow up on your booking.

What We Do With It

Run your booking — send you a confirmation, share the driver's details with you and your details with the driver
Contact you about the trip — pickup confirmations, driver details, changes
Bill you correctly and issue invoices
Answer questions about a past trip or a billing dispute
Improve the service — knowing which routes are in demand helps us keep cars where they are needed
Meet legal and tax obligations

We do not sell your information to anyone, and we do not share it for advertising.

Who Sees Your Information

Your driver

Gets your name, mobile number and pickup and drop locations. He needs these to do the trip. He does not get your email, your other bookings, or anything else.

Service providers we use

Google Maps — to calculate distances and routes. Your pickup and drop locations are sent to Google for this.
Our hosting provider — the servers this website and our booking records sit on
WhatsApp — if you contact us there, that conversation is subject to WhatsApp's own privacy terms
Payment providers — if you pay online, the payment is handled by the provider. We do not store your card or bank details.

When the law requires it

We share information with authorities where we are legally required to, or where it is necessary to establish or defend a legal claim.

Payments

We do not store card numbers, CVV codes, UPI PINs or bank credentials. Online payments are processed by the payment provider, and only the transaction reference and amount come back to us.

How Long We Keep It

Booking records — three years, which covers tax and GST record requirements
Search logs — kept in aggregate; individual entries are not retained indefinitely
Enquiries that did not become bookings — removed once they are no longer relevant

Cookies

This website uses cookies to keep the site working — remembering your session, your search inputs, and your preferences. Where we use analytics, it is to understand how people use the site, not to identify you individually.

You can block or delete cookies in your browser settings. The site will still work, though some things may need re-entering.

Your Choices

You can ask us to:

Tell you what we hold about you
Correct anything wrong — a misspelt name on an invoice, a wrong number
Delete your information, where we are not required by law to keep it
Stop sending you promotional messages — we will still send messages about a booking you have made

Call +91-8466847272 or email booking@kadcabs.com. We will respond within 30 days.

We may ask you to confirm your identity first — usually by verifying the mobile number the booking was made from — so that we are not giving your information to someone else.

Security

Our website runs over HTTPS, and access to booking records is restricted to authorised staff. No system is perfectly secure, but we take reasonable measures to protect what we hold.

If you receive a call asking for an OTP, a card number or a UPI PIN in our name, it is not us. We never ask for these. Call the number above to check.

Children

This service is intended for adults. We do not knowingly collect information from anyone under 18. Children travel with us regularly, but the booking is always made by an adult.

Other Websites

This site links to other websites — Google Maps, our social media pages, informational pages. Once you leave our site, their privacy terms apply, not ours.

Changes

We may update this policy. The date at the top shows when it last changed. Significant changes will be posted here.

Contact

Phone: +91-8466847272 (24 hours)
Email: booking@kadcabs.com

If you are concerned about how your information has been handled, tell us directly. We would rather hear about it than have you take it elsewhere first.