Refund & Cancellation policy

Refund and Cancellation Policy

Introduction: Refund and Cancellation Policy of Kad Cabs

At Kad Cabs – Mumbai’s leading car rental service provider, we believe in offering complete transparency and customer-first policies. We understand that sometimes travel plans can change due to personal, professional, or unexpected reasons. That’s why we have designed a simple and hassle-free Refund and Cancellation Policy to make sure our customers feel secure and valued when booking a cab with us.

Whether you book for local rides, airport transfers, outstation trips, or corporate car rentals, our refund and cancellation guidelines are structured to balance both customer convenience and operational commitments.

In this detailed guide, we will explain:

• Why our Refund and Cancellation Policy is important

• Steps to cancel your booking easily

• Refund eligibility and timelines

• Special conditions for airport cabs, outstation trips, and advance bookings

• How to contact Kad Cabs for cancellation or refund queries

Why a Refund and Cancellation Policy is Important?

1. Customer Peace of Mind

When you book a cab, knowing you can cancel or modify without unnecessary stress gives you peace of mind. Kad Cabs ensures that your money and time are respected.

2. Transparent Transactions

We don’t believe in hidden terms. Our clear policy explains exactly what happens if you cancel a booking or request a refund.

3. Balancing Commitments

As a service provider, we allocate vehicles and drivers in advance. Our policy ensures that while customers are taken care of, drivers and operations also remain sustainable.

4. Building Trust

A fair refund and cancellation policy helps us maintain long-term relationships with customers. At Kad Cabs, your trust matters the most.

Cancellation Rules and Conditions

To maintain fairness, here are the general cancellation rules at Kad Cabs:

1. Local Rides (Within Mumbai)

• Free cancellation up to 6 hours before ride time.

• Cancellation after 6 hours will attract a 25% deduction of total fare.

• No-show (driver arrives but rider does not) will be charged 50% of booking amount.

2. Airport Transfers

• Free cancellation up to 12 hours before ride time.

• After 12 hours, 50% fare deduction applies.

• No-show at airport pickup/drop – 100% charge applicable.

3. Outstation Trips

• Free cancellation up to 24 hours before departure.

• Cancellation after 24 hours – 50% deduction of advance amount.

• Last-minute cancellation (within 6 hours of ride) – No refund.

4. Corporate/Business Bookings

• Cancellations should be made at least 48 hours before scheduled travel.

• After 48 hours, a flat 50% charge applies.

Refund Policy – How Refunds Work?

At Kad Cabs, refunds are processed with speed and transparency.

1. Refund Eligibility

• Advance payments made via UPI, Net Banking, Debit/Credit cards, or Wallets are eligible for refunds as per cancellation rules.

• Cash payments are not refundable but can be adjusted in your next booking.

2. Refund Timelines

• UPI/Wallets: Within 3–5 working days

• Credit/Debit Cards: Within 7–10 working days

• Bank Transfers: Within 7–10 working days

3. Partial Refunds

In case of partial usage of service (e.g., shortening your trip), refund amount will be calculated on pro-rata basis.

4. Non-Refundable Cases

• Last-minute cancellations (under 6 hours).

• No-show cases.

• Misuse of service (false booking, incorrect pickup details, etc.).

Special Cases in Refund and Cancellation

1. Natural Calamities or Emergencies

If your booking gets affected due to strikes, floods, traffic restrictions, or government orders, Kad Cabs may issue a full or partial refund after review.

2. Driver Cancellations

If a driver cancels the booking from our side due to any reason, customers get 100% refund or free rebooking.

3. Technical Errors in Payment

If payment is deducted but booking not confirmed, the entire amount is refunded automatically within 7 working days.

How Our Refund and Cancellation Policy Helps Customers

• Travel Flexibility: Cancel or reschedule without fear.

• Budget-Friendly: Avoids unnecessary charges.

• Trust Factor: Customers feel safe booking with us.

• Convenience: Multiple ways to cancel or request refunds.