Refund Policy
This page explains when a refund is due and how it is processed. It applies to advances and online payments made to Kad Cabs.
When a refund is due
- You cancelled within the free cancellation window set out in our cancellation policy
- We were unable to provide a vehicle and no replacement was arranged
- You were charged more than the fare confirmed at booking
- A duplicate or erroneous payment was made
When a refund is not due
- Cancellations within the chargeable window
- No-shows at the pickup point
- Trips completed as booked, where the service was delivered
- Delays caused by traffic, weather, road closures or other events outside our control
- Charges properly incurred during the trip, such as extra kilometres, waiting time or additional halts
How refunds are processed
- Refunds go back to the original payment method — the same card, UPI ID or bank account used to pay
- Online payments are typically credited within 5 to 7 working days once approved
- Bank transfers may take slightly longer depending on your bank
- Cash payments are refunded by bank transfer; we will ask for your account details
Raising a refund request
Call +91 8466847272 or email booking@kadcabs.com with your booking date, route and payment reference. We acknowledge requests within 2 working days and aim to resolve them within 7.
Billing disputes
If you believe you were overcharged, raise it within 7 days of the trip. We will review the trip record, the fare confirmed at booking and any additional charges, and share our findings. Where an error is ours, the difference is refunded in full.
Partial refunds
On multi-day bookings cut short at your request, we refund the unused portion after deducting the distance already travelled, driver allowance for days used, and any costs already committed. The calculation is shared with you before processing.
Contact
Phone: +91 8466847272
Email: booking@kadcabs.com